Detailed Indicator Report (Year: 2007) (Generated: 09-Sep-10)

FCR16 - # of program participants who score 75% or greater on knowledge tests of high risk practices including:
* Personal hygiene
* Holding/time and temperature
* Cooking temperatures
* Prevention of contamination
(80% is statewide target)

Locations: Belknap | Carroll | Cheshire | Coos | Grafton | Hillsborough | Merrimack | Rockingham | Sullivan | Maine
Reporter: Catherine Violette
Type: Action
Evaluation plan: A post-workshop knowledge questionnaire will be administered after each SAFE program. Examination scores of ServSafe® program participants will be used to ascertain food safety and sanitation knowledge. Participants in both SAFE and ServSafe® programs will complete another questionnaire to assess intent to implement recommended food safety and sanitation practices.
Plan: Family & Consumer Resources

2007 2008 2009 2010 2011
# changed 1628 1420 866 237
# planned 0 0 0 0 0

Plans used in: Marilyn Sullivan  (Individual)
Nancy Bradford-Sisson, Family & Consumer Resources  (Nancy Bradford-Sisson)
Sue Buteau  (Individual)
Ann Hamilton  (Individual)
Suzanne Cagle  (Individual)
pow 2007 and beyond (2007)  (Deborah Maes)
Alice Mullen - POW 07-11  (Alice Mullen)
Catherine Violette - Food Safety  (Catherine Violette)
Plan of Work 2007-2011 - Claudia Boozer-Blasco, Family and Consumer Resources, Administrative, Professional Development  (Claudia Boozer-Blasco)

Outcomes:

Related outputs (by Program):

Related outputs:

Program: Family & Consumer Resources

details
ServSafe®, SAFE (Safety Awareness in the Food Environment) - (Workshop (s))


2007 2008 2009 2010 2011
# done 159 149 99 53
# planned 5 5 5 5 5

Participants:
  • Youth (9)
  • Adults - low income (14)
  • Adults (2109)

Participant locations:
  • Connecticut (1)
  • Massachusetts (1)
  • Nation-wide (2)
  • Sullivan (6)
  • Maine (23)
  • Statewide (30)
  • Grafton (44)
  • Cheshire (76)
  • Merrimack (82)
  • Strafford (87)
  • Coos (98)
  • Belknap (112)
  • Hillsborough (140)
  • Carroll (203)
  • Rockingham (244)

Output locations:
  • Coos (5)
  • Belknap (8)
  • Cheshire (8)
  • Strafford (8)
  • Statewide (10)
  • Merrimack (11)
  • Rockingham (11)
  • Sullivan (18)
  • Carroll (20)
  • Grafton (30)
  • Hillsborough (30)

Related narratives:

Anecdotes and quotes
Nancy Bradford-Sisson
 
Narrative: Food Safety:  Each year foodborne diseases cause a significant number of illnesses, hospitalizations, and even deaths, resulting in severe economic losses due to medical treatment and lost productivity.  Public health officials believe the risk of foodborne illness is on the rise.  In NH where tourism and eating out is a large proportion of the state’s revenues, a foodborne illness outbreak could severely impact the entire industry.  Cheshire County’s FY07 food safety educational efforts include:  group programs such as ServSafe®, SAFE, Home Food Safety/Storage/Handling and Food Safety for Seniors, Food Preservation training for Master Gardener/Family Home and Garden Center volunteers and for Maplewood employees; judged Food Preservation exhibits at Cheshire Fair; provided resources for Keene State safety class; county newsletter articles; media efforts such as radio and newspaper; resource information/exhibit for Keene Farmer’s Market; pressure canner dial gauge testing; individual contacts; distribution of publications/fact sheets.
Food handlers in Extension food safety programs acquire knowledge/skills and incorporate skills and change behaviors related to:  practicing personal hygiene; cooking foods adequately; avoiding cross contamination; keeping foods at safe temperatures.

 

·        54 ServSafe® participants passed the certification exam after attending training with 16 receiving scores above 90.
·        End-of-the-ServSafe®-program evaluations indicated an increase of knowledge about food safety and sanitation and the following food safety handling techniques were planned to be implemented on the job:  wash hands more often (13); temperature control; preventing time-temperature abuse (5); implement stricter temperature monitoring (7); training co-workers (posting procedures, scheduled maintenance, etc); thawing; sanitizing (2);food storage; be more conscious of holding temperatures; watch servers more carefully (we use 6th graders to serve!); remove apron; proper placement of items on shelves in refrigerator; being more aware of temperatures of food while holding and serving (2); try to prevent cross contamination; temperature control in store room; on-site inspections; evaluating flow of food for safety; changing what I put on top of my food labels; getting different colored equipment; being aware of what my employees are doing at 10 locations; handwashing and better receiving awareness; hang mop on the wall; follow recommended cooling procedure; monitor food temperatures more frequently (4); remove apron when using the restroom; better sanitizing of work tables; proper dish/utensil sanitation; FATTOM; hygiene; wash hands more often; check food temperatures more frequently; re-calibrate thermometers more often; add HACCP element to our safety plan; increase training to be included in monthly staff and guest chef meetings; cooling procedures; be more aware of following the procedures myself so the employees will see; continue taking regular temperatures; continue cleaning and sanitizing after each task. 
Entered: 30-Oct-07
Related indicator: FCR16 - # of program participants who score 75% or greater on knowledge tests of high risk practices including:* Personal hygiene* Holding/time and temperature* Cooking temperatures* Prevention of contamination (80% is statewide target)
Related participant: Adults
Related locale: Cheshire

Deborah Maes
 
Narrative:

One facility was having problems with basic sanitation and had been shut down for a thorough cleaning.  The manager was strongly urged to contact UNHCE about having a two-hour SAFE program for employees.

Several months following the SAFE workshop he shared the following comments with me:

Handwashing is the best it has even been.  Old employees teach the new employees and we have signage to keep people aware.

I find that I have to keep on the chefts about temps on the hot line and in cold storage.

Time temp abuse has not been an issue as of late and I have only seen a couple of improper stroage issues usually ground beef above chicken, but they understand the hierarchy now.

I also contacted the inspectors that are located in the Sullivan and Grafton area to see what impact several years of intense food safety education has had on the overall food safety standards at local restaurants.  The results were not as promising as the above quote:

"The turnover rate is impressive and the forgetfulness rate of the permanents is impressive also.  Also, the "light bulb going on" after hearing something in a course or from an inspector, may take years!!  I do hear regularly how much the course, usually SERVSAFE, has been good and useful.  Usually it is from the worker at establishemnts where they has been a major effort to get practically everyone on staff certified.  Then the entire team is speaking the same language, having conversations amongs themselves over what they have learned, how to apply it, what they didn't know before or what they don't understand.  There does seem less interest in the course from small operations due to cost and time restraints.  Sometimes I am asked about a course being offered, but then they don't actually take it.  IF folks take the classes, they gain a great deal and are pleased to have learned a lot that they didn't know."

 

Entered: 12-Oct-07
Related indicator: FCR16 - # of program participants who score 75% or greater on knowledge tests of high risk practices including:* Personal hygiene* Holding/time and temperature* Cooking temperatures* Prevention of contamination (80% is statewide target)
Related locale: Grafton


Individual Impact Statements (every staff person should complete 2-3 annually)
Claudia Boozer-Blasco
 
Narrative:

2007 Annual Impact Report

 

Claudia Boozer-Blasco

Extension Educator, Family and Consumer Resources

 

            Between October 2006 and September 2007, I completed the first year of the five-year 2007 – 2011 Plan of Work.  This year my program emphasis was in the areas of Food Safety, Nutrition, Healthy Lifestyles, Parenting, Child Care training, and Strengthening NH Communities. The overall condition outcomes that my efforts were addressing were the following:

  • Reduce the incidence of foodborne illness in New Hampshire.
  • Reduce the incidence of risk factors for chronic disease and other lifestyle-related health problems.
  • UNHCE staff members will adopt healthy behaviors and lifestyles that reduce obesity, stress and risky behaviors.
  • Parents will demonstrate healthy interpersonal relationships and provide appropriate nurturance and guidance to their children.
  • Child care providers will provide high quality child care.
  • New Hampshire communities will be sustained socially, emotionally, and environmentally.

 

            Co-County Office Administrator:  The aspects of the county administrator duties that I assumed included responsibilities for overall communication and personnel management among county staff. I facilitated monthly staff meetings and quarterly support staff meetings, attended and reported on Extension Management Team meetings, and coordinated the County Web-site Committee. The Rockingham County section of the UNH Cooperative Extension web site has been significantly improved as a result of the committee’s efforts.  I also attended the Supervision at UNH training and facilitated the performance evaluation process for county support staff. 

 

            Interdisciplinary efforts: In addition to working within my discipline, my interdisciplinary efforts continued to include the Family, Home and Garden Education Center, Seacoast Youth Leadership Project, Epping Community Profile, the Healthy Lifestyles Interdisciplinary Team, and Family Life Education Work Team. Other interagency efforts included networking with the Timberlane Coalition, Community Resource Network, NH Circle of Home and Family, Seacoast Infant and Toddler Mental Health Team, and the Southern NH Human Services Council.

 

            Marketing efforts: I coordinated or participated in numerous marketing efforts to promote projects offered in the area of Family and Consumer Resources in the county or statewide.  I continued to provide coordination for our statewide Positive Parenting segments on WMUR-TV and contributed a feature article on “News Headlines can hit Close to Home for Kids” for the Parenting NH magazine. I provided a guest interview for WTPL FM radio and an exhibit on Food Safety at the Senior Health Fair in Derry, NH.  I coordinated the updating of the Rockingham County portion of the Extension web-site.

 

FOOD SAFETY

Condition Outcome: Reduce the incidence of foodborne illness in New Hampshire.

Planned Outputs: 105 participants will attend six food safety workshops.

Outcome indicators:

  • 80% of program participants will score 75% or greater on knowledge tests of high risk practices.
  • 50% of participants report keeping food at safe temperatures.
  • 50% of participants practice personal hygiene such as hand washing.

 

Output and Outcome Results: A total of 397 food service workers, volunteers, and consumers attended 20 food safety, food preservation, and food security programs. 

            ServSafe® Trainings:  Along with the Extension Educator, Family and Consumer Resources from Hillsborough County, and in some cases with co-sponsorship with the NH Lodging and Restaurant Association, I conducted portions of six ServSafe® trainings at the Exeter High School, Nashua Holiday Inn, BJ’s in Hooksett, Three Chimneys in Durham, Nashua School System, and Concord Health Department. In addition, the Health Inspector with the respective towns also presented a small portion of the training.  A total of 109 food managers and handlers participated in these trainings that provide an in-depth food safety and sanitation certification program sponsored by the National Restaurant Association Educational Foundation. As a result, 79% (86 participants) passed the ServSafe® examination with a score of 75% or greater and are now ServSafe® Certified.

SAFE (Safety Awareness in the Food Environment): Six SAFE programs were provided for 169 food managers and food handlers at Stratham Memorial School, Lollipop Tree in Portsmouth, Riverwoods in Exeter, Common Man in Windham, Friendly Toast in Portsmouth, and Vintage Grace in Derry. One hundred and sixty-nine (169) evaluations were completed following the comprehensive two-hour workshop, which provides an overview of the causes of foodborne illness and increases understanding of safe personal hygiene and food preparation practices. 76% (128) indicated they keep perishable food out of the temperature danger zone and 64% (108) indicated they use safe recommended methods for cooling a large amount of hot food.  Also, 93% (157) said they wash hands before and after preparing food.

Food Safety Trainings for Family, Home and Garden Education Center: Using the training-team approach, four days of Food Safety training was provided for 50 volunteers at the Family, Home and Garden Education Center. I conducted units covering an overview of food safety and food preservation concepts. These volunteers are responsible for responding to consumer questions on food safety and food preservation, and contact the Family and Consumer Resources staff for consultation if necessary.

On the Home Front: Emerging Food Safety Issues: Two programs were provided for the eight (8) volunteers with the Stratham Fire Department Auxiliary and three (3) consumers attending a health fair sponsored by a Derry church.  Of the eight evaluations completed, 100% indicated they gained food safety knowledge.

Feeling Secure in a Changing World: Along with Deb Maes, I developed this packaged program for members of the Circle of Home and Family.  I presented the program two times to 17 participants, and of the 16 completed evaluations, 94% (15) indicated they gained knowledge which included information on emergency food preparedness.

 

NUTRITION

Condition Outcome: Reduce incidence of risk factors for chronic disease and other lifestyle-related health problems.

Planned Outputs: Implement NutriNews for Seniors. Provide two-three nutrition programs for 30 adults.

Outcome indicators:

  • 85% of participants eat nearer to MyPyramid amounts.
  • Individuals will gain awareness and apply skills demonstrating increased knowledge of how to choose food according to the Pyramid and Dietary Guidelines.

 

Output and Outcome results: Thirty-six (36) seniors subscribed to and received at least Lessons 1 and 2 of the NutriNews Home Study Course for Seniors.  These lessons were “The Facts about Preventing Osteoporosis” and “Eating your Best for Less”. Eleven (11) seniors returned all worksheets and received Lessons 3 and 4, “Make the Food Label work for You” and “Fat, Fiber and Cholesterol”. As a result they received a NutriNews Home Study Course Certificate of Completion. 

 

HEALTHY LIFESTYLES

Condition outcome: UNHCE staff members adopt healthy behaviors and lifestyles that reduce obesity, stress and risky behaviors.

Planned outputs: Present Healthy Lifestyles in-service and serve as County Contact for Workplace Wellness Study.  Help promote Lighten Up NH and distribute “Simple Ways to Improve your Diet”.

Outcome indicators:

  • 50% of Extension staff improve or maintain healthy lifestyles.
  • 50% of Extension activities and programs offer healthy food choices and physical activity breaks.
  • 25% who receive Simple Ways to Improve your Diet indicate using the information to improved their physical activity and nutrition.

 

Output and Outcome results:

            Workplace Wellness Study: I served as County Contact for eight video conference presentations and/or lab work for the Workplace Wellness Study. Six professional and support staff participated in the study and evaluation results have not yet been gathered.      

            Healthy Lifestyles Team In-service: About 40 Extension staff attended the in-service training where they were encouraged to offer healthy food choices and take physical activity breaks during their programs.

            Materials distribution: “Simple Ways to Improve your Diet” was not available for distribution and the Lighten Up NH web site was still in the development stage.

 

 

 

PARENTING

Condition Outcome: Parents demonstrate healthy interpersonal relationships and provide appropriate nurturance and guidance to their children.

Planned Outputs: Provide 20 parenting series or one-time programs for 200 parents.  Distribute child development newsletters to 800 families.

Outcome indicators:

  • 50% of people who attend the parent education program and complete a pre- and post-survey report they intend to apply their understanding of general developmental milestones and progressions in ways that support their child’s progress – socially, emotionally, physically and intellectually.
  • 50% of people who attend the parent education program and complete the pre- and post-survey report they intend to apply their understanding of the positive discipline techniques in ways that support their child’s growth and development.

 

Output and Outcome results:

            Parenting Programs:  I provided 23 presentations for 121 parents and/or adults.  The following four or five-part series were presented in co-sponsorship with The Sad Café, The Upper Room, and the Seacoast Charter Schools:  Parenting Teens, Supportive Connections for Single Parents and their Children, and Parenting the School-aged Child.  Nine one-time programs on Positive Discipline, Single Parent issues, Family Night, and Child Development Newsletters were provided in cooperation with four Head Start centers, Families First, Seacoast Youth Services, and the Infant and Toddler Mental Health Team. Of the 42 evaluations that were completed following some of these programs, 39 (93%) intend to apply their understanding of general developmental milestones and progressions in ways that support their child’s progress – socially, emotionally, physically, and intellectually and 41 (98%) reported they intend to apply their understanding of positive discipline techniques that support their child’s growth and development.

 

            Family Lifeskills Program: Eighteen (18) individuals from the Rockingham County Academy Program attended the five-part series and 15 evaluations were completed.  They indicated they increased their knowledge in the following areas: characteristics of strong families (10 or 66%), listening and communication skills (12 or 80%), decision-making steps (9 or 60%), and stress management (9 or 60%).

 

            Child Development Newsletters: 1,142 families received the child development newsletters, Cradle Crier and Toddler Tales. Out of 262 Cradle Crier evaluations, the following numbers of parents indicated they gained knowledge of child development in the following areas: physical growth - 206 or 79%; emotional growth - 207 or 79%;
intellectual growth - 208 or 79%.  Of the 100 Toddler Tales evaluations, parents indicated they gained knowledge of child development in the following areas:  physical growth - 75 or 75%; language development - 82 or 82%; personality development - 80 or 80%; discipline techniques - 71 or 71%. With assistance of a student intern from the UNH Department of Family Studies, we increased the distribution sites to 17 organizations offering applications to receive the child development newsletters.

 

            NH Relatives as Parents Project: I assisted in this statewide project by surveying family support agencies in Rockingham County, helped develop the web site Home Page, and promoted and participated in the Community Dialogue and in-service training on Parenting the Second Time Around.

 

            Media efforts: I coordinated the Positive Parenting segments on WMUR-TV and appeared as a guest on two of them, reaching about 24,000 viewers on the topics of Let’s Get Moving and Parent Involvement in Community Issues.  I was a guest on the WTPL FM radio station on the topic of Cooperative Parenting after Divorce.  I also wrote a feature article for Parenting NH magazine on “News Headlines can hit close to Home for Kids”.

 

CHILD CARE TRAINING

Condition outcome: Child care providers provide high quality child care.

Outputs planned: Provide three-four Better Kid Care video workshops for 50 child care providers.

Output indicators:

  • 50% or program participants report utilizing effective practices that lead to quality child care experiences.

 

Output and Outcome results: Sixty-four (64) child care providers attended five Better Kid Care video workshops on the following topics: Avoid Problem Behaviors – Teach Self-control, Obese Kids - They are what they Eat, Your #1 Priority – Keeping Children Healthy and Safe, and How to Turn Good Play into Great Play.  The programs were held in cooperation with RCA Child Care Resource and Referral and the Child’s Place, Hampton, NH. Of the 64 evaluations completed, 84% (54) reported utilizing effective practices that lead to quality child care experiences.

 

STRENGTHENING NH COMMUNITIES

Condition Outcome: NH Communities are sustained socially, emotionally, and environmentally.

Planned output: Serve as County Contact to the Epping Steering Committee who coordinate and promote participation in the Epping Community Profile.

Outcome indicators:

  • Six groups in Epping implement decision-making processes as a result of the Epping Community Profile.
  • 150 – 200 Epping residents identify and implement projects and activities that reflect their community needs and wants.

 

Output and Outcome results:

            Epping Community Profile: Over 100 people attended the one-day Speak Up, Epping! and seven Action Groups were identified to work on the following projects:  define town open and green spaces, increase communication tools, create downtown sidewalks, establish downtown revitalization committee, create Epping volunteer system, and inventory town recreational resources. I served as County Contact to the Epping Steering Committee who implemented Speak Up, Epping! and assisted the town curator in the development of a well-received historical presentation.

 

            Circle of Home and Family: I provided advisory support to the Rockingham County Circle of Home and Family as they implemented their hosting responsibilities for the statewide two-day Annual Meeting that took place at the Ashworth Hotel and Conference Center in Hampton Beach, NH.  The county group also awarded a $500 Williamson-Babb Scholarship to a student in the UNH Department of Family Studies.

 

           

 

 

 

 

 

 

Entered: 01-Nov-07
Related indicators: CPL4 - Twenty groups around the state implement participatory decision-making processes as a result of Civic Participation and Leadership Team activities (i.e. Master Plan Visioning Session, Community Profile Action Planning, strategic planning). In addition, individuals and leaders in these communities realize their capacity to make a difference in their community.  details
FCR13 - # of participants who eat nearer to MyPyramid amounts (unspecified) [DQ-15]. (85% or 780 individuals is statewide target)  details
FCR16 - # of program participants who score 75% or greater on knowledge tests of high risk practices including:* Personal hygiene* Holding/time and temperature* Cooking temperatures* Prevention of contamination (80% is statewide target)
FCR17 - # of participants who report keeping food at safe temperatures. [FS-16]. (50% or 450 individuals is statewide target)  details
FCR18 - # of participants who practice personal hygiene such as hand washing [FS-13](50% of 450 individuals is statewide target)  details
FCR2 - # of program participants who report utilizing effective practices that lead to quality child care experiences. (50% is statewide target)  details
FCR21 - # of people who attend the parent education program and complete the pre- and post-survey report they intend to apply their understanding of positive discipline techniques in ways that support their child's growth and development. (50% is statewide target)  details
FCR8 - # of people who attend the parent education program and report they intend to apply their understanding of general developmental milestones and progressions in ways that support their child's progress - socially, emotionally, physically, and intellectually. (50% is statewide target)  details
HLS1 - 50% of Extension staff improve or maintain healthy life styles  details
HLS2 - # of staff who receive "10 Guaranteed ways to improve your diet" and "Guidelines for Healthy Meetings" indicate using the information to improve their healthy life style choices, personally and model these choices for their meetings/classes. (statewide target is 25% of CE staff)  details
HLS3 - 50% of Extension activities and programs offer healthy food choices and five minutes of physical activity breaks for meetings longer than an hour  details
SNHC10-Community residents identify and implement projects and activities that reflect their  community’s needs and wants.  (Relates to 4H4)  details
Related locale: Rockingham

Alice Mullen
 
Narrative:

When you support the SAFE and ServSafe programs, participants will learn about the recommended food handling procedures which lead to making sound food handling decisions. This will benefit the community by reducing the risk of foodborne illness (FBI), the medical costs and absenteeism costs associated with FBI, and the economic loss that impacts the food service industry when a FBI outbreak occurs.  

Impacts:What happened to the audience/community as a result of the program described? Increased knowledge/awareness and improved food safety practices of food service workers; ServSafe certification as a food protection manager; Increased knowledge of food safety and preservation, so FHGC volunteers can accurately and reliably answer consumer food safety and preservation questions from the info line; Farmers producing value added products to sell at Farmers’ Markets learn how to process safe products.

What knowledge was gained? Participants learned how to identify recommended hand washing procedures; identify the food temperature danger zone; identify the maximum amount of time food can be in the temperature danger zone; identify how to prevent cross contamination when serving food; identify when food contact surfaces should be cleaned and sanitized;

For the SAFE post-workshop questionnaire, 90% of the participants scored correctly on 10 out of 12 questions. ServSafe participants gained knowledge needed to pass the certification exam.  FHGC volunteers learned how to answer consumer questions and resources available to assist in answering questions.

What skills were increased?  Safe food handling techniques, Answering  consumer calls and problem solving skills.

What practices/behavior changed?  How many people changed? Twenty seven (27) SAFE programs were conducted reaching 687 food workers, FHGEC volunteers, food pantry workers and farm stand owners.  SAFE participants indicated they would adopt better handwashing techniques and monitor temperatures of food at all stages as a result of the program.  Six(6) ServSafe  programs were conducted reaching 118 participants. 92 (78%) participants passed the final certification exam with an average score of 84%.  

So What?  Who Cares? New Hampshire does not require food managers/workers to have formal training in food safety and sanitation. Consumers eat an estimated 43% of meals away from home. The NH food service industry has sales of $2.1 billion dollars. A foodborne illness outbreak can cost a restaurant over $100,000 depending on the number of cases, fines and legal fees. The Economic Research Service estimates the average cost per case of salmonellosis ranges from $49 to $9840 depending on the medical treatment and time lost from work. It is imperative that food managers and workers receive food safety and sanitation education to prevent foodborne illness outbreaks.  FHGC represent UNH Cooperative Extension and must give accurate, research-based information when answering consumer calls. Farm stand owners can also be impacted by the costs of a foodborne illness outbreak.   

 Evidence of impact:

Post workshop knowledge test of 12 questions was used in conjunction with the NH Lodging and Restaurant Association’s Voluntary Food Safety Commitment Program.; Administration of Food Safety Practices Checklist. Passing test scores for ServSafe exam.

Scope of Impact(optional): Hillsborough County and other county food service establishments

Entered: 21-Sep-07
Related indicators: FCR16 - # of program participants who score 75% or greater on knowledge tests of high risk practices including:* Personal hygiene* Holding/time and temperature* Cooking temperatures* Prevention of contamination (80% is statewide target)
FCR18 - # of participants who practice personal hygiene such as hand washing [FS-13](50% of 450 individuals is statewide target)  details
Related locale: Hillsborough